If you’re stuck at the login screen, unable to remember the correct password to access your account, the process of getting a new one should be quite straightforward. Provide the username, account name, and email address associated with the account, and a secure link will be sent by email, allowing you to reset your password to a new one of your choosing. Below are some pointers to get you on track if that process doesn’t go as smoothly as it should.

1. Check the Login Page

Your password may not be forgotten at all—it’s possible you’ve entered it on the wrong login page. Users wishing to access Personal or Professional accounts should visit pro.dfstudio.com. Trying to get into an account at the Team level? team.dfstudio.com is the link. For larger enterprises, the Enterprise Login Assistant can guide you in the right direction.

Whatever the login link is, make sure it ends with .dfstudio.com before the first slash. Otherwise it’s likely to be a facsimile designed to snatch your login credentials. (Check out Login and Password Security for more tips about recognizing an authentic DF Studio login page.)

Keep in mind that if you authenticate to DF Studio using single sign-on (SSO), you’ll reset your password through your identity provider, and not through DF Studio.

2. Double-Check Your Account Info

When submitting a password reset request, you’ll be asked to provide your username, account name, and the email address for your DF Studio account. Verify that you’re on the correct login page before you click the forgotten password link (see #1 above), then double-check these fields for typos or extraneous characters, because they’ll need to be an exact match.

For security reasons, the page shows the same confirmation whether they match or not, but will only email you a reset link if they’re valid. Make sure they look correct, and compare them against the Welcome Email from when your account was created, if you still have it.

3. Check Your Spam Folder

The email containing the password reset link will be sent from no-reply@dfstudio.com and delivered to the email address on file for your user account. If you don’t see it, you might take a look at your spam folder to see if it’s been misfiled.

4. Contact DF Studio Support

Finally, if you’re still having trouble getting access to your account, send a request to DF Studio Support with as much information as you can provide regarding the issue, and we’ll be happy to assist.

Note: If you’re already logged in to your DF Studio account, creating a new password is as easy as typing your current password and then entering a new one, as documented in our Knowledge Base article on the subject.