Below are troubleshooting techniques to resolve specific errors which may occur during the upload process.

If the uploading process appears to be stalled, or does not seem to be proceeding normally, but is not displaying an error message, ensure that uploads are being performed using a supported web browser, and that the browser software is updated to its newest possible version.

Problem Initiating Upload Request

Invalid According to Policy: Policy Expired

These errors are most often the result of the system clock on the uploader’s computer being out of sync with the storage server at DF Studio. Verify that the time on the computer is correct and attempt the upload again.

In rare cases, this error can result from a faulty or interrupted internet connection. Verify the connection to the internet, then re-attempt the upload operation.

Credentials Not Accepted

Errors with credentials are usually resolved by verifying that the proper email address is supplied. Each Upload Key or Assignment Key will be associated with a specific email address. Verify that the email address provided is the same address to which the key was initially sent.

DF Studio account holders seeing error messages related to credentials should log out of DF Studio and log in again before attempting to upload.

Contact DF Studio Support

If uploads continue to fail after attempting to resolve the issue using these methods, contact DF Studio Support for further assistance.