The Messenger tab in DF Studio displays a list of all Messengers sent from the DF Studio account. This list can be filtered by Messenger status (active or closed), or filtered to only those Messengers sent by the current user. Clicking any Messenger in the list provides access to a variety of useful details and features.
Edit Messenger Details
To modify the configuration of a Messenger after it has been sent (for example, to enable comments or downloads), click the Messenger tab and then click to select the Messenger from the list.
With a Messenger selected, the Messenger Inspector in the right sidebar of the DF Studio window displays information about the Messenger along with a set of action buttons. Use the “Edit Details” button to reveal a set of options matching those in the New Messenger overlay, for adjusting the Messenger template or modifying the recipient’s access to various Messenger features.
For details regarding Messenger options, see Messenger Templates and Configuration.
Click “Preview” or “Save” in the toolbar at the bottom of the DF Studio window to preview the adjusted Messenger as the recipient will see it, or to save the changes to the Messenger options.
It is not necessary to re-send the Messenger. Changes will take effect the next time a recipient opens the Messenger from the existing Messenger link.
Details and Actions in the Messenger Inspector
Additional details about the Messenger can be accessed from the Messenger Inspector.
The “Re-send” button allows re-sending the Messenger to its original recipients or new recipients. (See below.)
The “Access History” button shows a list of dates and times that the Messenger was accessed by its recipients.
The “View Images” button displays all assets that were included in the Messenger when it was sent. (See View Messenger Assets below.)
The “Preview” button displays a preview version of the Messenger as it will appear to the recipient, the same as the “Preview” button on the Edit Messenger Details screen (see above) or the “Preview” button in the New Messenger overlay (see Share Images With a DF Studio Messenger).
Click “Recipients” in the Messenger Inspector to display a list of the Messenger’s recipients, along with the date the Messenger was sent to them.
Click “Feedback” to open a list of any feedback submitted by recipients.
Click “Source” to view the source Project or Collection (if applicable) for the assets included in the Messenger.
Re-send a Messenger
At times, it may be necessary to re-send a Messenger, to include a new recipient, or to supply a link to a recipient who has misplaced the original email. To do so, click the “Re-send” button in the Messenger Inspector.
If sending to new recipients, select “Send to new recipients” and enter the intended recipients by typing email addresses or selecting from the contact list. Optionally, include a subject and message for the email notification.
See Share Images With a DF Studio Messenger for more information on using the contact list.
If re-sending to one or more of the Messenger’s original recipients, select “Re-send to previous recipients” and check the box next to each recipient who should receive a re-sent Messenger email. On the next page, include a subject and message for the email notification, if desired.
When re-sending to previous recipients, those recipients who initially received a View Only version of the Messenger will receive a View Only version again. To move a recipient from the “Cc” field to the “To” field, use “Send to new recipients”.
Once the email options are configured, click “Preview” or “Send Now” in the toolbar at the bottom of the DF Studio window to preview the Messenger as the recipient will see it, or to queue the Messenger for delivery by email.
It is generally unadvisable to re-send an Approval Messenger for which approvals have already been reset, because any approvals submitted through the re-sent Messenger will not affect Approvals View. Instead, send a new Messenger with the same assets. (See Reset Approvals for more information.)
View Messenger Assets
In many cases, the assets included in a Messenger are a unique subset of all of a Project’s or Collection’s assets. (For example, only the images including a particular performer, or only images from certain setups.) If a Messenger was sent from the Bin, it doesn’t have a single source Project or Collection. Therefore, it can be useful to view the set of assets that were included in a Messenger in one place—in order to review them, place them in a Collection, or build a new Messenger from them.
To view the assets that were included in a Messenger, click the Messenger tab, then click to select a Messenger from the list. Next, click the “View Images” button from the Messenger Inspector in the right sidebar of the DF Studio window. This will display a custom proofsheet, containing the assets from the Messenger and incorporating all of the same proofsheet features as would be found in a Project or Collection proofsheet.
View a Recipient’s Messenger
To view the assets included in a Messenger, use the “View Images” button, as described above. To preview the Messenger as the recipient will see it, use the “Preview” button in the Messenger Inspector.
In specific cases, however, it may be necessary to access the Messenger on behalf of its recipient—that is, using the same unique Messenger link which was sent in the Messenger email. For example, if a recipient reaches out to request a change after the Messenger has already been closed, or if it is necessary to review a recipient’s selects before the Messenger has been completed.
To access the recipient’s unique Messenger link, click the Messenger tab, then click to select a Messenger from the list. Then click “Recipients” in the Messenger Inspector in the right sidebar of the DF Studio window. Click the recipient’s name or the “More” button below to access the details for individual Messenger links.
From the resulting screen, click “View Messenger” to access the Messenger via the recipient’s unique link. (It may be necessary to click “Re-open” first, if the Messenger has been closed or expired.)
Re-Open or Expire a Messenger
While viewing the Messenger details as described above, click “Re-open” to re-enable access to any Messenger that has been closed or expired. This allows the recipient to access it again to make changes, or allows the sender to make modifications on the recipient’s behalf, following the steps above in View a Recipient’s Messenger. When finished, the Messenger can be closed using the “Submit” link in the Messenger, or expired, as described in the link below.
From this screen it is also possible to modify the Messenger’s expiration date. For more information, see Messenger Expiration Dates.