Some users are receiving an error when trying to log in to a DF Studio account using single sign-on (SSO). The issue is being investigated at the highest priority.
- Service States:
- Degraded Performance
- Critical Outage
Configuration and distribution of Messengers by email.
Transferring files into DF Studio using the web uploader or plug-in tools.
Generating and delivering Assignment Keys.
Generating DF Studio previews for new assets.
asset storage operational
Storing original files securely within DF Studio.
With the updated configuration, login functionality should now be restored for all users.
Our engineering team has identified a configuration change that will likely resolve the issue. Investigation continues at the highest priority.
Error messages such as “Security Check: Not Authorized” or “Service is not configured for this user” are related to this issue. DF Studio will post updates as soon as more information is available.
Further updates will be added to this page as soon as new information is available. For questions or additional support, contact DF Studio Support.